By proceeding with a purchase or service request on any Denam Pharmacy platform (online,in-store, or otherwise), you acknowledge and agree to the following terms:

Dispensing Disclaimer
Denam Pharmacy serves as a licensed channel for the sale and delivery of pharmaceutical products and healthcare-related goods. While we make every effort to ensure that all drugs and products dispensed are genuine and of high quality, Denam Pharmacy does not warrant that the goods are fit for a specific medical purpose, unless expressly advised by a licensed pharmacist or healthcare professional.

Customer Responsibility – Accurate Address
Customers are responsible for providing an accurate and verifiable delivery address at the time of order. Denam Pharmacy shall not be liable for non-delivery or delayed delivery due to incorrect, incomplete, or fictitious addresses. Additional delivery fees may apply if a redelivery becomes necessary due to such errors.

Payment Terms
By transacting on our platform, the customer agrees to the payment terms and conditions of our authorized payment gateway providers, as well as the general ordering procedure as outlined on the Denam Pharmacy website and other sales channels.

Order Finality
All orders confirmed and paid for are considered final and cannot be canceled, refunded, or reversed, whether or not delivery has been completed—except where required by applicable consumer protection laws.

Prescription Policy
For regulated medications, a valid prescription may be required. The customer accepts full responsibility for ensuring that any prescription presented is authentic and valid. Denam Pharmacy bears no liability for the use or consequences of fake, expired, or unauthorized prescriptions submitted by the customer.

No Substitute for Medical Advice
Denam Pharmacy provides retail and telehealth services for commercial and basic pharmaceutical care. However, it does not substitute or replace full medical consultation, diagnosis, or treatment plans provided by a licensed healthcare provider.

Personal Information
To purchase from Denam Pharmacy through any of our platforms, customers must provide accurate, complete, and up-to-date personal information.

Data Usage & Communication Consent
Customers acknowledge and consent that Denam Pharmacy may collect, process, store, and transfer their personal information in accordance with data protection laws, for the following purposes:
a. Compliance with applicable laws, medical record-keeping, and regulatory obligations
b. Sending of marketing and promotional messages via SMS, Email, or other digital platforms, with the option to opt-out at any time
For further questions regarding our terms, please contact our support team at info@denampharmacy.com or call 070 4350 6899.